Be Inspired! Be Heard!

FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Product Questions

What's the difference between an OS cabinet and a standard cabinet?

We offer two types of each of our cabinets because different types of cabs are necessary for different types of players.

The OS cabinets have a greater low-mid presence than standard cabinets, while standard cabinets possess more natural compression due to the smaller enclosure.

Can I order a 2x12 or a 4x12 with two or four different speakers?

Yes! When selecting the speakers you want in your cabinet before checkout, you may notice that you can only select one type of speaker for 2x12 and 4x12 cabinets.

If you'd like to order a 2x12, 2x12 Vertical, 2x12 OS, or 2x12 OS Vertical Wave cabinet with different speakers or a combination of a stock speaker and an upgrade speaker, we can definitely do that.

Please contact us with your request and we will get back to you as soon as possible.

Do you offer a 1x10 or 2x10 cabinets?

Yes! We can easily build any of our cabinets with a baffle for 10" speakers. Upon adding a cabinet to your cart, you'll be prompted to fill out an "options" form where you can select to have a baffle cut for 10" speakers rather than 12". If selecting this option, please make sure that you have selected "unloaded" for your speaker option. We do not currently offer 10" speakers that you can buy direct, but if you would like your cabinet to be shipped loaded, please contact us and we will figure out the best solution for you.

Can I order a maple frame with a color other than what I see on the website?

Yes! We would be glad to make you a flame maple frame with a custom color. To start that conversation, please contact us.

Will you build a 4x10 or 1x15 cabinet?

Yes, we can do it. Get in touch.

I would like a speaker other than what is shown on the website. Do you have other options?

We are happy to add any speaker you'd like to a cabinet or amplifier. The offerings on our website are simply what we regularly carry. Please contact us if you would like a speaker other than what is found in our options so we can figure out the best solution for you.

Orders

What is your return policy?

If something arrives damaged we will offer to send you a new one or repair the unit that was delivered. Custom ordered products (any Port City product that features a custom color, size or feature) are not eligible for a refund.

Do you ship to P.O. Boxes?

Unfortunately we cannot ship to P.O. boxes. Please place your order using a physical street address.

Can I pick up my Port City order in person?

Yes you can! We are located in Swannanoa, NC, just outside of Asheville.

Simply select "local pickup" in the checkout window under Shipping Options and contact us to schedule a date and time.

My product looks different than what's on the website. What gives?

At times our suppliers may be out of an item and a substitution will need to be made. In these cases we aim to find items that maintain the durability and sound you have come to expect from us.

General Questions

I'm coming through the Asheville area - can I see the shop?

We would be more than happy to have you stop by. We do request that you contact us at least 7 days prior to the date you would like to visit so that we can schedule your time into our calendar.

Discontinued Products?

Dual Fifty

This was our first amplifier. It was based on a AB165 Blackface Bassman circuit. 

Twelve

This was our first lower wattage amp. 

Sahana

Our version of the JTM 45 style amp.

Soulstice

This great amp was part of a brief collaboration with David Ryan Harris

Orleans

Our dip into the bass amp world

Orleans Preamp

A rackmount version of the Orleans bass amp.

Will you modify my amp made by another builder or company?

Due to our current production demands and needs within the company, we are not able to offer modifications to gear made by our competitors.

Didn’t find your answer?

Don't hestitate to contact us